I was born in Florence and I live here with my family. I have a diploma in tourism. I attended the Technical Institute for Tourism of Florence. Once left school I worked for six years in various companies as a secretary in the administration and, by chance, towards the age of 25, I found myself doing a volunteer internship at the Savoy Hotel in Piazza della Repubblica in Florence, then I came to the Hotel Brunelleschi and I have been here for 24 years.

I really like my job. The contact with the guest is always a new experience for me. You find out the world through the stories and experiences of travellers. Everyone has a different story to tell. With some of them, over the years, it is born a real friendship.

I am a receptionist and so I deal with check-in, check-out and customer service. I try, together with my colleagues, to satisfy any request. The guest must always be in the spotlight, satisfied and helped in every need. I like to think I can make special your stay.

The Hotel Brunelleschi is a pearl in the centre of Florence, it is a happy island in a historic centre full of history and art. To those coming from different realities, more modern, it is sometimes difficult to understand. My colleagues and I try to go with the client and guide him to the discovery of this fascinating reality.

With the various shifts, my typical working day varies daily. In my free time I like to take care of my family (my son and my husband) and my house. When I can, I like to walk alone or with friends, reading and hanging out with friends and enjoy this amazing city.

Florence is a unique destination in the world, no doubt to visit at least once in life. It is not a hit-and-run cities. You must spend at least a few days to discover the beauties of the art and get lost among the different streets and neighbourhoods of the city, walking aimlessly and relax off the main tourist tracks.

Antonella Bechelli
Receptionist

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